Refund and Returns Policy

Effective Date: December 6, 2024
Contact Information:

At Ultrarapic, customer satisfaction is our priority. This Refund and Returns Policy outlines your rights and the conditions for requesting refunds, exchanges, or returns of products purchased from us.

1. Eligibility for Returns

1.1 Returnable Products:
We accept returns for products that meet the following conditions:

  • The item is in its original condition, unused, and with all tags and packaging intact.
  • The return request is made within 30 days of the delivery date.

1.2 Non-Returnable Products:
The following items are not eligible for returns:

  • Customized or personalized products.
  • Products marked as “Final Sale.”
  • Items damaged due to misuse or mishandling.

1.3 Proof of Purchase:
To process a return, proof of purchase (order confirmation or receipt) must be provided.

2. Refund Process

2.1 Refund Options:
Refunds are issued using the original payment method or as store credit, depending on your preference.

2.2 Processing Time:

  • Refunds are typically processed within 7-10 business days of receiving the returned item.
  • You will be notified once the refund has been completed.

2.3 Deductions:
Shipping costs and restocking fees (if applicable) may be deducted from the refund amount.

3. Exchange Policy

3.1 Exchange Conditions:

  • Exchanges are allowed for defective or incorrect items only.
  • The replacement product will be shipped once we receive and inspect the returned item.

3.2 Stock Availability:
If the requested replacement is out of stock, we will offer a refund or store credit.

4. Initiating a Return or Refund

To start a return, refund, or exchange process, follow these steps:

  • Contact us at info@ultrarapic.com with your order details and reason for return.
  • Await confirmation and shipping instructions from our customer support team.
  • Ship the item back to the address provided.

5. Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on this page, effective immediately.

For questions or concerns, contact us at info@ultrarapic.com or (434) 386-3857.